FAQ - Revision history

Pavel: /* Installation and Activation, Licensing policy */

2014-02-25T14:27:54Z

Installation and Activation, Licensing policy

Pavel: /* Product Features */

2014-02-25T14:25:29Z

Product Features

Pavel: /* Product Features */

2014-02-25T14:24:42Z

Product Features

Andrew at 15:13, 19 February 2014

2014-02-19T15:13:24Z

Pavel: /* All editions */

2014-01-23T07:31:38Z

All editions

Andrew at 14:14, 5 August 2013

2013-08-05T14:14:17Z

Andrew: 6 -> 8

2013-08-04T13:18:26Z

6 -> 8

Pavel: /* Installation and Activation, Licensing policy */

2013-06-03T06:22:03Z

Installation and Activation, Licensing policy

Pavel at 11:19, 25 April 2013

2013-04-25T11:19:03Z

Pavel: /* Product Features */

2013-04-24T19:07:54Z

Product Features

← Older revision		Revision as of 14:27, 25 February 2014
Line 196:		Line 196:

	'''A:''' Purchased license includes at least one year of free updates within the same major version (e.g. 2.x). Next major version is given for free to customers who made their purchase within 3 months before release. Others will be given 50% discount within 6 months after next version release.		'''A:''' Purchased license includes at least one year of free updates within the same major version (e.g. 2.x). Next major version is given for free to customers who made their purchase within 3 months before release. Others will be given 50% discount within 6 months after next version release.
		+
		+
		+
		+	'''Q: Do I need to pay for Biomech Add-on?'''
		+
		+	'''A:''' Yes, Biomech Add-on requires separate license key. You can [http://ipisoft.com/software/biomech-add-on/ order it] or run 30-days free trial.

	== System Requirements and Hardware ==		== System Requirements and Hardware ==

@@ Line 130: / Line 130: @@
 '''A:''' You can use two depth sensors (Kinect/Xtion/Carmine) with iPi Motion Capture (supported in [http://ipisoft.com/software/basic-edition Basic] and [http://ipisoft.com/software/standard-edition Standard] editions). Three depth sensors is supported in version 2 in experimental mode. Using more depth sensors is currently not feasible due to sensors mutual interference.
 '''Q: Can I use Kinect 2.0 iPi Motion Capture?'''
 '''A:''' Kinect 2 for Xbox is not possible to use, as it does not have any connector for PC (only proprietary connector for Xbox One). We will include support of Kinect 2 for Windows as soon as it is released (expected in summer 2014).
 '''Q: Can I mix Kinect with other cameras in multi-camera set-up?'''

@@ Line 129: / Line 129: @@
 '''Q: Can I use two or three depth sensors with iPi Motion Capture?'''
-'''A:''' You can use two depth sensors (Kinect/Xtion/Carmine) with iPi Motion Capture (supported in [http://ipisoft.com/software/basic-edition Basic] and [http://ipisoft.com/software/standard-edition Standard] editions). Three or more depth sensors are not currently supported.
+'''A:''' You can use two depth sensors (Kinect/Xtion/Carmine) with iPi Motion Capture (supported in [http://ipisoft.com/software/basic-edition Basic] and [http://ipisoft.com/software/standard-edition Standard] editions). Three depth sensors is supported in version 2 in experimental mode. Using more depth sensors is currently not feasible due to sensors mutual interference.
 '''Q: Can I mix Kinect with other cameras in multi-camera set-up?'''

@@ Line 71: / Line 71: @@
 '''Q: I want to pay in a currency other than USD. But I found that the currency conversion rate is much higher than what I expected to have. Why is that?'''
-'''A:''' We use Share-It international payments gateway to sell our software. If you want to pay in currency other than product price currency (USD) they add about 10% to the cost as their insurance from currency rates fluctuations. Proper way to avoid this overhead expense - please make order in USD (you can select order currency at the top of the order form). If you pay by card or PayPal, internal rates of payment system will be applied. They are usually very close to real exchange rates.
+'''A:''' We use Share-It international payments gateway to sell our software. If you want to pay in currency other than product price currency (USD) they add about 10% to the cost as their insurance from currency rates fluctuations. Proper way to avoid this overhead expense &mdash; please make order in USD (you can select order currency at the top of the order form). If you pay by card or PayPal, internal rates of payment system will be applied. They are usually very close to real exchange rates.
 == Product Features ==

@@ Line 231: / Line 231: @@
 '''Q: Is there a version for Mac?'''
-'''A:''' To run this software on a Mac you need to install Windows on your Mac using [http://www.apple.com/findouthow/mac/#windowsmac Boot Camp] or similar solution.
+'''A:''' To run this software on a Mac you need to install Windows on your Mac using [http://support.apple.com/kb/HT1461 Boot Camp] or similar solution.
 === Kinect Support (All  Editions) ===

@@ Line 104: / Line 104: @@
 '''Q: Can fingers be tracked by iPi Motion Capture?'''
-'''A:''' No, not yet. Resolution of consumer-class cameras is not enough for that.
+'''A:''' No, not yet. Resolution of consumer-class cameras is not enough for that. But you can use build-in keyframing tools for fingers.
@@ Line 129: / Line 129: @@
 '''Q: Can I use two or three depth sensors with iPi Motion Capture?'''
-'''A:''' You can use two depth sensors (Kinect/Xtion/Carmine) with iPi Motion Capture (supported in Basic and Standard editions). Three or more depth sensors are not currently supported.
+'''A:''' You can use two depth sensors (Kinect/Xtion/Carmine) with iPi Motion Capture (supported in [http://ipisoft.com/software/basic-edition Basic] and [http://ipisoft.com/software/standard-edition Standard] editions). Three or more depth sensors are not currently supported.
@@ Line 155: / Line 155: @@
 '''Q: What are trial version limitations?'''
-'''A:''' Trial has full functionality of the Basic Edition.
+'''A:''' Trial has full functionality of the [http://ipisoft.com/software/basic-edition Basic Edition].
@@ Line 175: / Line 175: @@
 '''Q: Can I install the system on several computers with one license key?'''
-'''A:''' No. According to our [http://wiki.ipisoft.com/License licensing policy], one license key is strictly for use on a single computer.
+'''A:''' No. According to our [http://wiki.ipisoft.com/License licensing policy], one license key is strictly for use on a single computer. But you can transfer your license key from one computer to another.
@@ Line 190: / Line 190: @@
 '''Q: Do I need to pay for new versions of software?'''
-'''A:''' Purchased license includes at least one year of free updates within the same major version (e.g. 2.x). Next major version is given for free to customers who made their purchase within 3 months before release. Others will be given 50% discount within  6 months after next version release.
+'''A:''' Purchased license includes at least one year of free updates within the same major version (e.g. 2.x). Next major version is given for free to customers who made their purchase within 3 months before release. Others will be given 50% discount within 6 months after next version release.
 == System Requirements and Hardware ==

@@ Line 222: / Line 222: @@
 * 2 Kinect sensors, the price is around $120 (you need 2 items)
 * Kinect floor stand (optional), the price is around $15 (2 items)
-For Standard Edition (6 Sony PS Eye cameras):
+For Standard Edition (5 &mdash; 8 Sony PS Eye cameras):
-* Sony PS Eye camras + USB cables, the total cost is around $240
+* Sony PS Eye camras + USB cables, the total cost is around $240 for 6 cameras configuration
 * USB controller, the cost is around $30
-* Tripods (optional), the cost is around $80 (6 items)
+* Tripods (optional), the cost is around $80 (5 &mdash; 8 items)
 * (optional) extra HDD for video recording (so that you do not record on your system drive), the cost may be around $50

← Older revision		Revision as of 11:19, 25 April 2013
Line 36:		Line 36:
	'''Q: How can I buy?'''		'''Q: How can I buy?'''

−	'''A:''' You can buy online: http://ipisoft.com/store. Please find the list of available payment options [http://~~tst~~.ipisoft.com/store/purchasing/ here].	+	'''A:''' You can buy online: http://ipisoft.com/store. Please find the list of available payment options [http://www.ipisoft.com/store/purchasing/ here].

@@ Line 96: / Line 96: @@
-'''Q: Can hands/fingers be tracked by iPi Motion Capture?'''
+'''Q: Can hands be tracked by iPi Motion Capture?'''
-'''A:''' No, not yet. Resolution of consumer-class cameras is not enough for that. Wrist rotation tracking is possible with the help [[Getting started with motion controllers|motion controllers]].
+'''A:''' Yes. Hands tracking is possible with the help of [[Getting started with motion controllers|motion controllers]].
 '''Q: What about head tracking?'''
-'''A:''' Head tracking is supported for PS Eye cameras, and partially supported for depth sensors (bank and pitch rotations). Heading rotations tracking for depth sensors is expected to be released later in 2013.
+'''A:''' Head tracking is supported both with optical tracking, and with the help of [[Using motion controller for head tracking|motion controllers]].
@@ Line 128: / Line 134: @@
 '''Q: Can I mix Kinect with other cameras in multi-camera set-up?'''
-'''A:''' You can mix Microsoft Kinect for XBOX, Microsoft Kinect for WIndows, ASUS Xtion (Live), and PrimeSense Carmine depth sensors. But you cannot mix depth sensors with color cameras. However, for better results, it is strongly recommended to use devices of the same model in multi-camera configuration.
+'''A:''' You can mix Microsoft Kinect, ASUS Xtion (Live), and PrimeSense Carmine depth sensors. But you cannot mix depth sensors with color cameras. However, for better results, it is strongly recommended to use devices of the same model in multi-camera configuration.
 '''Q: Can I use USB cameras of different models in multi-camera set-up?'''
-'''A:''' Not recommended. For best results all cameras should be the same model.
+'''A:''' Not recommended. For best results all cameras should be the same model. Moreover, we strongly recommend to use Sony PS Eye camera, as it has much better quality for markerless mocap.