Troubleshooting - Revision history

WikiSysop: http->httpS

2021-03-04T07:27:40Z

http->httpS

Mini at 08:04, 15 January 2014

2014-01-15T08:04:16Z

Mini at 18:34, 9 January 2014

2014-01-09T18:34:03Z

Mini at 18:33, 9 January 2014

2014-01-09T18:33:24Z

Mini: /* Installation problems */

2014-01-09T18:32:08Z

Installation problems

Mini at 18:26, 9 January 2014

2014-01-09T18:26:13Z

Mini: /* Installation problems */

2014-01-09T18:21:53Z

Installation problems

VMaslov: /* How to send a video to iPiSoft tech support */

2013-09-06T19:41:04Z

How to send a video to iPiSoft tech support

VMaslov: /* Installation problems */

2012-12-24T11:14:31Z

Installation problems

Andrew at 10:41, 10 September 2012

2012-09-10T10:41:14Z

@@ Line 28: / Line 28: @@
 * exact model of your video card (you can use [http://www.techpowerup.com/downloads/SysInfo/GPU-Z/ GPU-Z] to find out the model of your video card);
 * the number and models of your cameras.
-You can post your bug reports on our [http://www.ipisoft.com/forum/ User Forum] or send them to iPiSoft tech support email.
+You can post your bug reports on our [https://www.ipisoft.com/forum/ User Forum] or send them to iPiSoft tech support email.
 === How to send a video to iPiSoft tech support ===

@@ Line 5: / Line 5: @@
 '''Possible cause:''' very often, this is caused by incompatible video card. Another possible reason is broken .NET Framework installation or broken DirectX installation.
-'''Solution:''' check [[IPiStudio System Requirements | system requirements]] and make sure your operating system and .NET Framework is up to date.
+'''Solution:''' check [[IPi Studio System Requirements | system requirements]] and make sure your operating system and .NET Framework is up to date.
 * You can use [http://www.techpowerup.com/gpuz/ GPU-z] and [http://www.cpuid.com/softwares/cpu-z.html CPU-z] to detect exact version and features of your video card.

@@ Line 12: / Line 12: @@
 </table>
-* Some systems (for example some laptops and older Mac Minis) have both integrated graphics and discrete graphics. You may need to disable integrated graphics when working with iPi Mocap Studio. To do this, please use tools offered by your discrete GPU video card manufacturer (e.g. Nvidia or AMD).
+* Some systems (for example some laptops and older Mac Minis) have both integrated graphics and discrete graphics. You may need to disable integrated graphics when working with iPi Mocap Studio. To do this, please use tools offered by your discrete video card manufacturer (e.g. Nvidia or AMD).
 === Two Kinects don't work together ===

@@ Line 12: / Line 12: @@
 </table>
-* Some systems (for example laptops, Mac Mini, MS Surface) have both integrated graphics and discrete graphics. You may need to disable integrated graphics when working with iPi Mocap Studio. To do this, please use tools offered by your discrete GPU video card manufacturer (e.g. Nvidia or AMD).
+* Some systems (for example some laptops and older Mac Minis) have both integrated graphics and discrete graphics. You may need to disable integrated graphics when working with iPi Mocap Studio. To do this, please use tools offered by your discrete GPU video card manufacturer (e.g. Nvidia or AMD).
 === Two Kinects don't work together ===

@@ Line 6: / Line 6: @@
 '''Solution:''' check [[IPiStudio System Requirements | system requirements]] and make sure your operating system and .NET Framework is up to date.
-* You can use [http://www.techpowerup.com/gpuz/ GPU-z] and [http://www.cpuid.com/softwares/cpu-z.html CPU-z] to detect exact version and features on your video card.
+* You can use [http://www.techpowerup.com/gpuz/ GPU-z] and [http://www.cpuid.com/softwares/cpu-z.html CPU-z] to detect exact version and features of your video card.
 <table border="0">
 <tr><td>[[Image:GPUz_example.gif|thumb|402px|]]</td></tr>
 </table>
 === Two Kinects don't work together ===

← Older revision		Revision as of 18:21, 9 January 2014
Line 6:		Line 6:

	'''Solution:''' check [[IPiStudio System Requirements \| system requirements]] and make sure your operating system and .NET Framework is up to date.		'''Solution:''' check [[IPiStudio System Requirements \| system requirements]] and make sure your operating system and .NET Framework is up to date.
		+	* You can use [http://www.techpowerup.com/gpuz/ GPU-z] and [http://www.cpuid.com/softwares/cpu-z.html CPU-z] to detect exact version and features on your video card.

	=== Two Kinects don't work together ===		=== Two Kinects don't work together ===

@@ Line 27: / Line 27: @@
 Sending your videos to iPiSoft tech support can be helpful if you experience a problem with iPiSoft's system. iPiSoft promises to use your video only for debugging and not to disclose it to third parties.
-To send a video, please upload it to some file sharing server like [http://www.filefactory.com/ filefactory.com] and send us the link.
+To send a video, please upload it to some file sharing server like [http://www.filefactory.com/ filefactory.com] and send us the link. The other way is [[Huge Files Sharing Using uTorrent|using peer-to-peer technology]].
 If you cannot send a video because of its huge size, consider sending screenshots. Screenshots are less informative then video but still they are helpful for diagnosing various problems with tracking.

@@ Line 3: / Line 3: @@
 '''Potential problem:''' after installation, [[iPi Mocap Studio]] crashes on first start.
-'''Possible cause:''' very often, this is caused by incompatible video card. Another possible reason is broken .NET Framework installation of broken DirectX installation.
+'''Possible cause:''' very often, this is caused by incompatible video card. Another possible reason is broken .NET Framework installation or broken DirectX installation.
 '''Solution:''' check [[IPiStudio System Requirements | system requirements]] and make sure your operating system and .NET Framework is up to date.

@@ Line 1: / Line 1: @@
 === Installation problems ===
-'''Potential problem:''' after installation, iPiStudio crashes on first start.
+'''Potential problem:''' after installation, [[iPi Mocap Studio]] crashes on first start.
 '''Possible cause:''' very often, this is caused by incompatible video card. Another possible reason is broken .NET Framework installation of broken DirectX installation.
@@ Line 56: / Line 14: @@
 '''Solution:''' Each Kinect should be plugged into separate USB controller. Please refer to documentation [[User_Guide_for_Dual_Kinect_Sensor_Configuration#Software_Installation]]
 === How to report bugs and issues ===
@@ Line 81: / Line 27: @@
 Sending your videos to iPiSoft tech support can be helpful if you experience a problem with iPiSoft's system. iPiSoft promises to use your video only for debugging and not to disclose it to third parties.
-To send a video, please compress it with a suitable codec (to reduce the size), upload it to some file sharing server like [http://www.filefactory.com/ filefactory.com] and send us the link. For example, you can use [http://www.xvid.org/ Xvid codec] and [http://www.virtualdub.org/ Virtual Dub] for compression (Xvid and Virtual Dub are free).
+To send a video, please upload it to some file sharing server like [http://www.filefactory.com/ filefactory.com] and send us the link.
-−
-'''IMPORTANT:''' '''When sending Kinect depth video, please do not compress it with traditional video codecs. Instead, please compress it with ZIP.''' Kinect depth video is very different from traditional video, and compressing it with a traditional lossy video codec distorts depth information. That's why you should use lossless compression (e.g. ZIP) with depth video.
 If you cannot send a video because of its huge size, consider sending screenshots. Screenshots are less informative then video but still they are helpful for diagnosing various problems with tracking.