NEW! Version 3 of iPi Motion Capture is available. iPi Motion Capture 3 delivers new features for improved workflow including support of Kinect 2, improved arms tracking, simplified calibration and others. Read more >>
This documentation corresponds to version 2 of iPi Motion Capture. The latest documentation for version 3 can be found at https://docs.ipisoft.com/
Troubleshooting
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| − | == | + | === Installation problems === |
| − | Potential problem: | + | '''Potential problem:''' after installation, [[iPi Mocap Studio]] crashes on first start. |
| − | Possible cause: | + | '''Possible cause:''' very often, this is caused by incompatible video card. Another possible reason is broken .NET Framework installation or broken DirectX installation. |
| − | + | '''Solution:''' check [[IPi Studio System Requirements | system requirements]] and make sure your operating system and .NET Framework is up to date. | |
| − | + | * You can use [http://www.techpowerup.com/gpuz/ GPU-z] and [http://www.cpuid.com/softwares/cpu-z.html CPU-z] to detect exact version and features of your video card. | |
| − | + | <table border="0"> | |
| − | + | <tr><td>[[Image:GPUz_example.gif|thumb|402px|]]</td></tr> | |
| + | </table> | ||
| − | + | * Some systems (for example some laptops and older Mac Minis) have both integrated graphics and discrete graphics. You may need to disable integrated graphics when working with iPi Mocap Studio. To do this, please use tools offered by your discrete video card manufacturer (e.g. Nvidia or AMD). | |
| − | + | === Two Kinects don't work together === | |
| − | + | '''Potential problem:''' two Kinect sensors do not work togethter. | |
| − | + | '''Possible cause:''' Most probably, both Kinects were plugged into one USB controller. In this case 1 USB controller bandwidth is not enough to handle video from 2 Kinects. | |
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| − | ''' | + | '''Solution:''' Each Kinect should be plugged into separate USB controller. Please refer to documentation [[User_Guide_for_Dual_Kinect_Sensor_Configuration#Software_Installation]] |
| − | + | === How to report bugs and issues === | |
| − | + | ||
| − | + | ||
| − | + | When reporting bugs and issues, please specify the following info: | |
| + | * exact version of your operating system; | ||
| + | * exact model of your video card (you can use [http://www.techpowerup.com/downloads/SysInfo/GPU-Z/ GPU-Z] to find out the model of your video card); | ||
| + | * the number and models of your cameras. | ||
| + | You can post your bug reports on our [https://www.ipisoft.com/forum/ User Forum] or send them to iPiSoft tech support email. | ||
| − | + | === How to send a video to iPiSoft tech support === | |
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| − | + | Sending your videos to iPiSoft tech support can be helpful if you experience a problem with iPiSoft's system. iPiSoft promises to use your video only for debugging and not to disclose it to third parties. | |
| − | + | To send a video, please upload it to some file sharing server like [http://www.filefactory.com/ filefactory.com] and send us the link. The other way is [[Huge Files Sharing Using uTorrent|using peer-to-peer technology]]. | |
| − | + | If you cannot send a video because of its huge size, consider sending screenshots. Screenshots are less informative then video but still they are helpful for diagnosing various problems with tracking. | |
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Latest revision as of 10:27, 4 March 2021
Contents |
Installation problems
Potential problem: after installation, iPi Mocap Studio crashes on first start.
Possible cause: very often, this is caused by incompatible video card. Another possible reason is broken .NET Framework installation or broken DirectX installation.
Solution: check system requirements and make sure your operating system and .NET Framework is up to date.
 |
- Some systems (for example some laptops and older Mac Minis) have both integrated graphics and discrete graphics. You may need to disable integrated graphics when working with iPi Mocap Studio. To do this, please use tools offered by your discrete video card manufacturer (e.g. Nvidia or AMD).
Two Kinects don't work together
Potential problem: two Kinect sensors do not work togethter.
Possible cause: Most probably, both Kinects were plugged into one USB controller. In this case 1 USB controller bandwidth is not enough to handle video from 2 Kinects.
Solution: Each Kinect should be plugged into separate USB controller. Please refer to documentation User_Guide_for_Dual_Kinect_Sensor_Configuration#Software_Installation
How to report bugs and issues
When reporting bugs and issues, please specify the following info:
- exact version of your operating system;
- exact model of your video card (you can use GPU-Z to find out the model of your video card);
- the number and models of your cameras.
You can post your bug reports on our User Forum or send them to iPiSoft tech support email.
How to send a video to iPiSoft tech support
Sending your videos to iPiSoft tech support can be helpful if you experience a problem with iPiSoft's system. iPiSoft promises to use your video only for debugging and not to disclose it to third parties.
To send a video, please upload it to some file sharing server like filefactory.com and send us the link. The other way is using peer-to-peer technology.
If you cannot send a video because of its huge size, consider sending screenshots. Screenshots are less informative then video but still they are helpful for diagnosing various problems with tracking.
