NEW! Version 3 of iPi Motion Capture is available. iPi Motion Capture 3 delivers new features for improved workflow including support of Kinect 2, improved arms tracking, simplified calibration and others. Read more >>
This documentation corresponds to version 2 of iPi Motion Capture. The latest documentation for version 3 can be found at https://docs.ipisoft.com/
Troubleshooting
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'''Solution:''' check [[IPiStudio System Requirements | system requirements]] and make sure your operating system and .NET Framework is up to date. | '''Solution:''' check [[IPiStudio System Requirements | system requirements]] and make sure your operating system and .NET Framework is up to date. | ||
* You can use [http://www.techpowerup.com/gpuz/ GPU-z] and [http://www.cpuid.com/softwares/cpu-z.html CPU-z] to detect exact version and features on your video card. | * You can use [http://www.techpowerup.com/gpuz/ GPU-z] and [http://www.cpuid.com/softwares/cpu-z.html CPU-z] to detect exact version and features on your video card. | ||
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| + | <tr><td>[[Image:GPUz_example.gif|thumb|402px|]]</td></tr> | ||
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=== Two Kinects don't work together === | === Two Kinects don't work together === | ||
Revision as of 21:26, 9 January 2014
Contents |
Installation problems
Potential problem: after installation, iPi Mocap Studio crashes on first start.
Possible cause: very often, this is caused by incompatible video card. Another possible reason is broken .NET Framework installation or broken DirectX installation.
Solution: check system requirements and make sure your operating system and .NET Framework is up to date.
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Two Kinects don't work together
Potential problem: two Kinect sensors do not work togethter.
Possible cause: Most probably, both Kinects were plugged into one USB controller. In this case 1 USB controller bandwidth is not enough to handle video from 2 Kinects.
Solution: Each Kinect should be plugged into separate USB controller. Please refer to documentation User_Guide_for_Dual_Kinect_Sensor_Configuration#Software_Installation
How to report bugs and issues
When reporting bugs and issues, please specify the following info:
- exact version of your operating system;
- exact model of your video card (you can use GPU-Z to find out the model of your video card);
- the number and models of your cameras.
You can post your bug reports on our User Forum or send them to iPiSoft tech support email.
How to send a video to iPiSoft tech support
Sending your videos to iPiSoft tech support can be helpful if you experience a problem with iPiSoft's system. iPiSoft promises to use your video only for debugging and not to disclose it to third parties.
To send a video, please upload it to some file sharing server like filefactory.com and send us the link. The other way is using peer-to-peer technology.
If you cannot send a video because of its huge size, consider sending screenshots. Screenshots are less informative then video but still they are helpful for diagnosing various problems with tracking.
